MASTER LEGAL TERMS, USER AGREEMENT, AND DISCLOSURE POLICY

1.1 The Legal Character of this Electronic Agreement
This document is a legally binding electronic contract entered into between you (the natural or legal person browsing, accessing, or executing commercial transactions on this platform, hereinafter referred to as the "User", "Buyer", or "You") and M/s Parul Sampada Ventures (hereinafter referred to as the "Firm", "We", "Us", or "Our"). This regulatory and operational framework governs your interactions with the domain name, subdomains, mobile-optimized sites, and unified mobile applications collectively operating as the platform through which our proprietary goods are showcased and sold (hereinafter referred to as the "Platform").

This document constitutes an electronic record formulated in strict conformity with the provisions of the Information Technology Act, 2000 and the foundational rules framed thereunder, alongside the modified provisions pertaining to electronic records within various statutes of the Republic of India as amended periodically by the Information Technology Act, 2000. Under the provisions of Indian law, this electronic record is generated by an automated computer operating architecture and does not require any physical, digital, or biometric signatures to possess full legal efficacy, enforceability, and admissibility in a court of law.

1.2 Intermediary and Retail Compliance Statement
This document is prepared, published, and uploaded to the Platform in precise alignment with the statutory duties imposed by Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. This rule strictly mandates the clear and public publication of the operational rules, user regulations, internal privacy policies, and comprehensive Terms of Use necessary to govern the access, interaction, browsing history, and commercial transactional use of the Platform.

By merely opening, accessing, scrolling, interacting with, or purchasing any item from the Platform, you are immediately deemed to have read, understood, and unconditionally accepted these Terms of Use in their entirety. Your usage constitutes an implied and explicit execution of a binding covenant with Parul Sampada Ventures. If you do not agree to be bound by each clause, restriction, penalty, indemnity shield, and jurisdictional limitation outlined herein, you are directed to immediately cease all browsing activity, exit the Platform, and refrain from initiating any transactional orders.

2.1 Corporate Registrations and Principal Office
The commercial trading name, brand identity, and Platform are wholly owned, managed, and legally controlled by M/s Parul Sampada Ventures, a commercial enterprise established and operating under the laws of the Republic of India, with its principal place of business, operational administrative hub, and registered head office fixed within the geographical boundaries of Shivpuri, Madhya Pradesh, India.

All operational commands, inventory logistics, quality assurance audits, invoicing processes, data server interactions, and customer relation dynamics originate from or are legally centered at our Shivpuri facility.

2.2 Tax and Food Safety Licensing Matrix
To ensure absolute compliance with the fiscal and public health laws of India, the Firm maintains active, unencumbered registrations with the following state and central statutory bodies:

• Goods and Services Tax (GST) Registry: The Firm is a registered taxpayer under the provisions of the Central Goods and Services Tax Act, 2017, the Integrated Goods and Services Tax Act, 2017, and the Madhya Pradesh Goods and Services Tax Act, 2017, holding a distinct Goods and Services Tax Identification Number (GSTIN) issued by the competent tax authorities. All interstate and intrastate sales are processed, recorded, and taxed under this registration.
• Food Safety and Standards Authority of India (FSSAI): Operating as a dedicated food business operator engaged in the processing, flavor enhancement, secondary packaging, distribution, and digital retail of agricultural commodities and processed snacks, the Firm holds a valid registration/license under the Food Safety and Standards Act, 2006. This license mandates strict compliance with chemical, microbiological, sanitary, and hygiene baselines throughout the supply chain.

2.3 Geographical and Geofenced Operational Limitations
The Platform is engineered, deployed, and managed exclusively to facilitate digital commerce within the sovereign borders of the Republic of India. The Firm makes no representations, warranties, or assurances that the materials, descriptions, images, or products showcased on the Platform are legally permissible, logistically accessible, or appropriate for use or consumption in territories, nations, or foreign jurisdictions outside India.

Any individual or corporate entity choosing to access the Platform from cross-border zones or foreign countries does so entirely on their own legal initiative, at their own risk, and shall bear absolute responsibility for maintaining compliance with all local cross-border laws, customs checkposts, import tariffs, and sanitation codes. The Firm explicitly bars international delivery fulfillment and will automatically cancel any order tied to an overseas shipping destination.

3.1 Contractual Competency under the Indian Contract Act, 1872
The utilization of the Platform and the execution of any buying transaction are restricted to individuals who possess the legal capacity to execute valid, binding, and enforceable commercial covenants under Section 11 of the Indian Contract Act, 1872. Consequently, persons categorized as "incompetent to contract" under the statutory definitions of the Act are strictly barred from transacting on the Platform. This disqualification explicitly encompasses:

• Un-discharged Insolvents: Any person undergoing active bankruptcy, insolvency proceedings, or asset liquidation under the Insolvency and Bankruptcy Code, 2016, is prohibited from creating accounts or incurring financial liabilities on the Platform.
• Persons of Unsound Mind: Any individual incapable of assessing the commercial consequences of a financial transaction due to cognitive or psychological impairment is excluded from direct account ownership.
• Minors: Any individual who has not completed the legal age of 18 years is categorized as a minor.

3.2 Minor Access Protocols and Legal Guardian Liability
If a minor under the age of 18 years wishes to browse the content, look at product catalogs, or interact with the Platform, they may do so only under the direct supervision, guidance, and express permission of a parent or legally designated guardian.

Minors are strictly prohibited from setting up personal accounts, uploading financial card data, or directly checking out orders. If a minor transacts on the Platform, such transaction must be conducted via the registered account of their parent or legal guardian, who shall assume full personal civil and criminal liability for the transaction, the payment validity, and compliance with these terms.

The Firm reserves the absolute right to permanently delete any account and wipe all associated user profiles if it is discovered that the active user is under 18 years of age and transacting independently.

3.3 Account Credential Confidentiality and Data Accountability
To purchase products from the Platform, the User may be required to undergo a registration wizard to create a customized account. The User is entirely responsible for safeguarding the confidentiality of their Display Name, account identifiers, passwords, and the One-Time Passwords (OTPs) sent to their registered communication lines.

You agree that all actions, clicks, add-to-cart selections, ordering commands, and payments that occur under your account credentials will be legally treated as actions authorized directly by you. The Firm shall not be liable to any person for losses incurred due to your failure to secure your account credentials from third-party exploitation.

3.4 Account Suspension and Termination Matrix
If you provide any information that is demonstrably untrue, structurally inaccurate, obsolete, or incomplete, or if the Firm possesses reasonable, objective grounds to suspect that your data violates these terms or is being utilized for cyber-squatting, identity theft, or payment manipulation, the Firm shall have the unfettered right to:

• Indefinitely suspend your user account.
• Completely terminate your membership on the Platform.
• Block your IP address from accessing digital portals.
• Cancel all active pending orders without any financial or legal liability to the Firm.

4.1 Granular Product Catalog Layout
The Firm processes and distributes a specific inventory of healthy, organic, agricultural snacks, and food commodities. Every purchase made on this Platform is strictly governed by the product classifications below:

4.2 Raw Ingredient Processing and FSSAI Compliance Guarantee
The Firm guarantees that all the food items listed above undergo cleaning, grading, roasting, and flavoring processes in facility environments that adhere to the sanitary and hygienic requirements set out under Schedule 4 of the Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations, 2011.

We ensure that our Makhanas are roasted using verified non-adulterated mediums, that our Chana is free from sand and heavy metal contaminants, that our Murmura utilizes pure clarified butter (Ghee), and that our Edamame and Seeds maintain low moisture profiles to eliminate microbiological spoilage, mold, or aflatoxin generation.

4.4 Packaging Integrity and Legal Metrology Compliance
All packages shipped by the Firm are packed, labeled, and marked in strict accordance with the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011. The net weight, manufacturing date, expiry date, maximum retail price (MRP), batch number, and customer care details displayed on the physical package are definitive.

Digital images displayed on the Platform are for illustrative purposes only. The physical appearance, tint, distribution of spice powder, and structural dimensions of agricultural goods like Makhanas and Chana may vary slightly based on seasonal crop cycles.

5.1 Absolute Pricing Mechanics and Typographical Errors
The pricing parameters for each snack variant are determined exclusively by the internal commercial management of the Firm and are subject to real-time adjustments based on raw commodity market variations in Shivpuri and wider national agricultural markets.

While we make reasonable efforts to verify that every price tag on the Platform is correct, technical system updates, API latency, database bugs, or typographical errors may cause a product to be displayed at an incorrect value. In such an event, the Firm establishes the following protocol:

• The Firm is not bound to fulfill an order if the pricing displayed on the Platform was visibly absurd or incorrect due to a system malfunction.
• The Seller reserves the right to immediately cancel any order placed under an erroneous price listing, regardless of whether a booking confirmation or payment confirmation was issued.
• Upon cancellation, the complete transaction price received shall be automatically refunded to the Buyer's source account, and the Firm shall be absolved of any breach-of-contract liabilities.

5.2 Mandatory GST Invoicing Structure
Every commercial transaction executed on the Platform is subject to the collection of indirect taxes under the Central Goods and Services Tax Act, 2017 (CGST), the State Goods and Services Tax Act, 2017 (SGST), and the Integrated Goods and Services Tax Act, 2017 (IGST).

The invoice generated by our system at checkout will display a breakdown of the base product price, applicable HSN (Harmonized System of Nomenclature) codes for processed food items, delivery service tax, and the total tax component.

5.3 B2B Invoicing and Input Tax Credit Rules
Buyers who wish to purchase our products for corporate gifting, institutional catering, commercial distribution, or retail reselling can register their purchase as a business transaction to claim an Input Tax Credit (ITC). To ensure seamless compliance, the following criteria must be met:

• Accurate Data Provision: The Buyer must accurately type their 15-digit GSTIN and the correct legal company name before the order generation phase is closed. Retrospective changes to an invoice will not be permitted.
• State Code Alignment: The delivery address state must align with the state code embedded within the buyer’s GSTIN. Under CGST rules, if the delivery destination is located in a different state than the registered place of business, the tax authority may deny the credit. The Firm shall bear no liability if an ITC claim is rejected due to address or state code mismatches.
• Fraudulent Claims: If a buyer inputs a fictitious, invalid, or third-party GSTIN without explicit authorization, the Firm reserves the right to cancel the purchase, retain processing fees, and report the transaction to the anti-evasion wings of the GST Department.

6.1 Payment Infrastructure and Gateway Role Definition
The Platform utilizes authorized, third-party payment gateways, banks, and Unified Payments Interface (UPI) aggregators to handle financial collections.

The User understands and explicitly agrees that the payment facility provided by the Firm is not a banking service, escrow mechanism, or trust framework. It functions solely as an automated electronic intermediary designed to route payments using the existing national financial architecture.

6.2 Absolute Liability Absolution for Financial Loss
While checking out your order, if you encounter a transaction failure, network disconnection, or unauthorized account swipe, the Firm will not assume any direct or vicarious liability for damages or losses arising from:

• A lack of authorization for any transaction executed via your payment cards.
• The User exceeding the preset credit limits mutually established between the User and their issuing bank.
• A transaction being declined due to server timeouts, network latency, or banking switch failures.
• Cyber-attacks targeted directly at the device used by the customer during checkout.

6.3 Anti-Money Laundering and Identification Mandates
To maintain compliance with the Prevention of Money Laundering Act, 2002 (PMLA) and the absolute directions issued by the Reserve Bank of India, the Firm reserves the right to run anti-fraud checks on high-value orders:

• PAN Card Mandatory Threshold: If a customer initiates a single order or a series of interconnected daily orders equal to or exceeding INR 2,00,000.00, they must upload a clear, scanned copy of their Permanent Account Number (PAN) card within 4 days of the transaction.
• Automatic Cancellation: Failure to upload the PAN card within the stipulated 4-day window will trigger an automatic system cancellation of the entire order.
• Identity Verification: If the name imprinted on the PAN card does not match the name registered on the Platform account or the billing instrument, the transaction will be flagged as suspicious, the funds will be frozen, and the order will be permanently voided.

7.1 Principal-to-Principal Logistics Engagement
By finalizing a purchase on the Platform, the User explicitly authorizes the Firm to engage the services of independent commercial goods transport agencies, couriers, and delivery networks (hereinafter referred to as the "Logistics Partner") to move the products from our processing centers to the customer's doorstep. This logistics arrangement operates under the following conditions:

• Ownership Transfer: Legal title, ownership rights, and the risk of loss regarding the food products pass immediately to the Buyer the moment the package is handed over to the Logistics Partner at our fulfillment facility.
• Strict Intermediate Status: The Logistics Partner acts as a Goods Transport Agency under the law and is solely responsible for the physical carriage of the goods. They do not act as an agent of the Firm, nor do they assume any retail ownership of the commodities.

7.3 Force Majeure Exemptions from Delivery Timelines
Any delivery timeframes communicated on the platform are non-binding estimates. The Firm shall be completely absolved of any contractual default, delivery failure, or delay liabilities if our supply chains, manufacturing units in Shivpuri, or logistics infrastructure are disrupted by a Force Majeure Event.

This includes acts of God, extreme weather events, floods, sudden crop diseases, nationwide strikes, labor lockouts, civilian riots, military declarations, grid failures, government bans, sudden changes in FSSAI regulations, or pandemics.

8.1 Forbidden Platform Interactions
The User undertakes, warrants, and promises that their interaction with the Platform shall not involve any malicious cyber activities. You are strictly prohibited from hosting, uploading, modifying, publishing, or sharing any data or code that:

• Belongs to another individual to which you have no legal right.
• Contains software viruses, Trojan horses, worms, time bombs, or structural code designed to alter, disrupt, or restrict the functionality of our digital servers.
• Employs automated deep-links, page-scrapes, spiders, or scrapers to access, monitor, or replicate our product listings, metadata, or operational systems.
• Attempts to bypass authentication walls, scan server vulnerabilities, or flood our networks via Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks.

8.2 Defensive Civil Action and Account Freezing
If the automated security systems of the Firm detect that a customer account is linked to suspicious order velocities, coordinate chargeback manipulations, fake product review generation, or automated script injections, the Firm reserves the absolute right to:

• Immediately freeze the user account.
• Forfeit processing balances to offset technical audit costs.
• Initiate formal civil lawsuits to recover damages for system downtime.
• File formal criminal complaints under Sections 43, 66, and 66B of the Information Technology Act, 2000.

9.1 Absolute Return Restrictions for Consumables
Because our product catalog consists entirely of ready-to-eat food commodities (Makhana variants, Bhuna Chana, Puffed Rice, Seeds, and Edamame), general returns based on consumer remorse or personal taste preferences are strictly barred.

Once an order is delivered, it cannot be returned for a refund simply because a customer changed their mind or disliked a flavor profile. This restriction is necessary to protect public health and hygiene baselines.

9.2 The Structural Defect Replacement Protocol
A replacement or refund event will only be initiated if the order satisfies the parameters outlined in the matrix below:

9.3 Anti-Abuse and Legal Prosecution Clauses
The Firm implements a strict anti-fraud verification policy for returns. Any customer who intentionally files an invalid or false claim, returns an empty box filled with weight substitutes, or falsifies video evidence to claim a refund will be subjected to the following actions:

• Immediate, permanent blacklisting of their account, device ID, and delivery address.
• Forfeiture of any active order balances remaining on the Platform.
• Initiation of criminal prosecution under Sections 415, 417, and 420 (Cheating and Dishonestly Inducing Delivery of Property) of the Bharatiya Nyaya Sanhita, 2023 (or relevant provisions of the Indian Penal Code).

10.1 Ownership Architecture of Proprietary Assets
All digital and physical assets displayed on the Platform—including product names, text copy, graphic designs, logo matrices, custom typography, flavor titles (e.g., Makhana Classic Salted (Pink Salt), Ghee Roast Classic Salted Murmura), photography setups, UI layouts, underlying source code, and promotional media—are the exclusive intellectual property of M/s Parul Sampada Ventures, protected under the Trade Marks Act, 1999, the Copyright Act, 1957, and relevant international intellectual property conventions. The use of our Platform does not grant you any title, interest, or ownership rights over these proprietary assets.

10.2 Strict Restraints on Commercial Exploitation
Users are strictly prohibited from copying, reproducing, scraping, reverse-engineering, mirror-hosting, republishing, or distributing any element of our intellectual property for commercial gain without obtaining express, prior written consent from the legal management of Parul Sampada Ventures.

Any unauthorized reuse of our product photographs or brand layout to sell competing snacks will be treated as willful intellectual property infringement and trade dress passing-off. This will trigger immediate legal action seeking permanent injunctions and punitive damages in court.

11.1 Comprehensive Indemnity Obligation
The User agrees to indemnify, defend, protect, and hold harmless M/s Parul Sampada Ventures, its executive partners, operational managers, raw food processors, delivery agents, network technicians, and staff from and against any third-party claims, liabilities, losses, damages, legal costs, fees, or fines imposed by any judicial or governmental authority arising out of or in connection with:

• Your breach of any provision, covenant, or warranty contained within these Terms of Use.
• Your violation of any applicable domestic or international laws, including data privacy codes and food safety safety standards.
• Your upload of malicious files, fraudulent GSTIN credentials, or false return requests.
• Any unauthorized use of another individual's credit card or banking profile to buy products on our Platform.

12.1 Internal Remediation Framework
The Firm is committed to settling disputes amicably. Before initiating formal legal action, the Buyer agrees to submit their dispute to our internal customer service team via our helpdesk portal.

Our team will investigate the complaint, cross-reference batch manufacturing records from our Shivpuri facility, and attempt to provide a resolution within 10 business days.

14.1 Core Philosophy and Statutory Consent Alignment
This Privacy Policy clarifies how Parul Sampada Ventures collects, uses, stores, and protects your personal and sensitive data. This policy is written in compliance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By creating an account, browsing the catalog, or checking out an order, you provide your explicit consent for the automated collection and processing of your personal data as outlined below.

14.2 The Data Collection Matrix
We collect the following personal and non-personal data streams from users:

14.3 Purpose Allocation for Data Processing
Your information is processed to support our business operations:

• To create unique user profiles, manage snack orders, process secure payments, and dispatch shipping containers.
• To distribute package tracking alerts and transactional notifications via SMS, WhatsApp, and Email.
• To detect, mitigate, and investigate payment defaults, account takeovers, and cyber-attacks.
• To compile anonymized demographic metrics to optimize flavor profiles, adjust packet sizing, and balance logistics networks.

14.4 Regulated Data Sharing Limitations
We do not sell, rent, or trade your personal information to third-party brokers for marketing purposes. Data sharing is limited to the following operational scenarios:

• Logistics Integration: Sharing delivery addresses and phone numbers with our couriers to ensure swift order fulfillment.
• Payment Processing: Routing payment card logs through RBI-authorized payment processors to complete transactions.
• Statutory Mandate: Disclosing user details to judicial or law enforcement authorities within Shivpuri, Madhya Pradesh, if required to comply with court orders or active criminal investigations.

14.5 Data Security Safeguards
The Firm implements reasonable technical, administrative, and physical security measures, including firewall configurations and database access controls, to protect your personal data.

However, because no data transmission over the internet can be guaranteed as entirely secure, the User assumes the inherent security risks of transacting online. You remain responsible for keeping your account passwords confidential.

14.6 Data Rectification, Erasure, and Consent Withdrawal
Users can view, update, and correct their personal registration details directly through their account settings page. You also have the right to withdraw your data consent at any time by sending a formal email request to our Grievance Officer with the subject line "For withdrawal of consent".

Please note that if you withdraw consent for data that is essential to our operations, we may suspend your account and terminate your access to our Platform services.